Services we provide to consumers - Account Information Services (AIS)
OpenWrks allows you to access the information which is in your bank or payment account and gives you the option to share that information with businesses you trust, so those businesses can offer you better products and services. As a consumer you will enjoy the benefits of OpenWrks account information services as part of services provided by our clients, just look out for the OpenWrks logo.
We are authorised and regulated by the FCA as an Account Information Services Provider (AISP). You can find us on the FCA register here.
You can visit your online banking to remove any permissions that you’ve given to service providers to access your account information. Alternatively, you can express the desire to remove your permission directly with the service provider. You can inform OpenWrks of your desire to remove your permission for us to access your account information by submitting a request here.
Under the General Data Protection Regulations (GDPR), you also have the right to request a copy of the personal information a service provider holds about you - this is known as a Subject Access Request - and have your personal data erased - known as a Right to Erasure. You can exercise your rights with OpenWrks by completing a form via the relevant link.
Subject Access Request
Right to Erasure
How to make a complaint
If you wish to make a complaint about our services, get in touch with us by emailing [email protected]. If the question or complaint relates to information we have obtained from your payment account provider on your behalf, we may refer your question or complaint to them if we consider it appropriate.
If you have made a complaint about our services and we have provided a final response which is not to your satisfaction or you have not received a response within eight weeks of making your complaint, you can ask the Financial Ombudsman Service to investigate. The contact details for the Financial Ombudsman Service can be found here.