Services we provide to consumers - Account Information Services (AIS)
OpenWrks’ technology helps you take information from your bank account and share it with businesses you trust. This technology helps businesses offer you better and more personalised products and services, so you can trust you’re getting the best options for your circumstances. Any clients using our technology will have the OpenWrks logo visible.
We are authorised and regulated by the Financial Conduct Authority (FCA) as an Account Information Services Provider (AISP). You can find us on the FCA register here. You can take a look at any information we hold about you by clicking the link below.
You also have the right under General Data Protection Regulations (GDPR) to request a copy of the personal information we hold about you - this is known as a Subject Access Request.
Removing permission and Right to Erasure
If you’ve given permission for an OpenWrks product or service to access your bank account, you can remove your permission at any time. The easiest and quickest way to do this is to contact your online banking provider directly, but you can also ask OpenWrks to remove your permissions by submitting a request here. Removing your permission stops our products from being able to access data in your bank accounts, but will not delete your OpenWrks account or alter any progress you’ve already made with your budget.
Under GDPR, you can also request to have your personal data erased from our systems completely, including removal of all permissions.This is known as Right to Erasure. However, if you follow this route, any OpenWrks accounts you have open will be closed and any progress you’ve made in MyBudget or our other services will be deleted.
How to make a complaint
If you wish to make a complaint about our services, get in touch with us by emailing [email protected]. If the question or complaint relates to information we have obtained from your payment account provider on your behalf, we may refer your question or complaint to them if we consider it appropriate.
If you have made a complaint about our services and we have provided a final response which is not to your satisfaction or you have not received a response within eight weeks of making your complaint, you can ask the Financial Ombudsman Service to investigate. The contact details for the Financial Ombudsman Service can be found here.