E.On teams up with Tully to help financially struggling and vulnerable customers

Another cause for celebration!

We went live with E.On on 15th November, and is further success to the last 8 months of great work we’ve done with the E.On Extra support team. 

So far, we’ve helped support and advise over 1000 of E.On’s customers, many of whom are severely financially impaired and vulnerable in a number of ways, so it’s with no surprise that we and E.On are very excited at the prospect of rolling out Tully’s services earlier on in the customer journey.

E.On has recognised the best way to support their customers who have accumulated over £1000 of debt is to limit the amount of debt the customer builds up and to signpost their customers to Tully a lot earlier

This new initiative will mean all E.On customers who miss a payment will now be signposted to Tully if they are struggling and/or worried about their money. E.On will send around 10k of these emails a week, which will obviously drive a considerable amount of additional footfall through to Tully and significantly increase awareness of the Tully brand, with the potential to convert around 2000 customers initially.

There is still much more opportunity with E.On, as this is only the second phase of the roll-out to E.On. They plan on rolling out this initiative to all 2,000 agents who talk to customers by the end of Q1 2020.

Once again, this is fantastic news for Tully, and well done to everyone who is making this happen!